bodabet Privacy Policy

1. About This Policy

bodabet ("we", "us", "our", "the Company") is the operator of the online gaming platform accessible at bodabet.org ("Platform"). We are committed to protecting the personal data of all individuals who interact with the Platform, including registered players, prospective registrants, and visitors ("you", "your", "User").

This Privacy Policy ("Policy") describes our data processing practices in relation to personal information we collect through the Platform, through communications with our support team, and through any other means by which you interact with bodabet. This Policy forms part of the bodabet Terms & Conditions, and by using the Platform you confirm that you have read and understood its contents.

2. Data We Collect

bodabet collects personal data through several channels, including account registration, identity verification, transaction processing, customer support interactions, and automated technical means. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and nationality;
• Residential address (including city, state, and postcode);
• Email address and mobile phone number;
• Username and encrypted account credentials;
• Government-issued identification documents (e.g., MyKad, passport) submitted during KYC verification.

2.2 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• Payment method identifiers (e.g., Touch 'n Go eWallet account reference, bank account details for Maybank, CIMB, or Public Bank);
• Betting history, game play records, and account balance history.

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type;
• Session timestamps, pages visited, and navigation paths within the Platform;
• Geolocation data derived from your IP address;
• Cookies and similar tracking technologies as described in Section 6.

2.4 Communications Data

• Records of live chat conversations, email correspondence, and support ticket exchanges with the bodabet support team;
• Feedback, complaints, and dispute records.

3. How We Use Your Data

bodabet processes your personal data for the following purposes:

4. Legal Basis for Processing

bodabet processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide the services you have registered for, including account management, transaction processing, and game play;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering legislation, responsible gaming obligations, and gaming licence conditions;
• Legitimate interests: Processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming enforcement, where such interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where you have provided explicit consent. You may withdraw consent at any time by contacting the bodabet support team.

5. Data Sharing & Disclosure

bodabet does not sell, rent, or trade your personal data. We may disclose your personal data to the following categories of recipient in the circumstances described:

5.1 Service Providers

bodabet engages third-party service providers to assist in operating the Platform, including payment processors (e.g., Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank gateway operators), KYC and identity verification providers, game content studios, and IT infrastructure providers. These providers are contractually obligated to process data only on bodabet's instructions and in accordance with applicable data protection requirements.

5.2 Regulatory & Law Enforcement Authorities

bodabet will disclose personal data to regulatory authorities, gaming licence supervisors, financial intelligence units, or law enforcement agencies where required by law or where we have a good-faith belief that disclosure is necessary to comply with a legal obligation, protect the safety of any person, or prevent fraud or criminal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of bodabet's business, personal data held by bodabet may be transferred to the acquiring entity, subject to the acquiring entity assuming equivalent data protection obligations. You will be notified of any such transfer through a prominent notice on the Platform.

6. Cookies & Tracking Technologies

bodabet uses cookies and similar technologies to operate the Platform, maintain your session, remember your preferences, and analyse usage patterns. The categories of cookies we use include:

• Essential cookies: Required for the Platform to function, including session management, bodabet login authentication, and security. These cannot be disabled without affecting core Platform functionality.
• Analytics cookies: Used to collect aggregated and anonymised data about how users navigate the Platform, helping us identify areas for improvement. No personally identifiable information is stored in analytics cookies.
• Preference cookies: Used to remember your display preferences and settings between sessions.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform's core features.

7. Data Retention

bodabet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. Key retention periods are as follows:

• Account and transaction records: Retained for a minimum of 5 years following account closure, in accordance with anti-money laundering legislation and gaming licence requirements;
• KYC documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later;
• Customer support records: Retained for 3 years from the date of the relevant interaction;
• Technical and usage data: Retained for 24 months in identifiable form, after which it is anonymised or deleted;
• Marketing consent records: Retained until consent is withdrawn, plus 12 months thereafter as evidence of the consent given.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data destruction procedures.

8. Data Security

bodabet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption across all Platform pages and data transmission channels, including the bodabet login process;
• Encrypted storage of account credentials — passwords are hashed using industry-standard algorithms and are never stored in plain text;
• Access controls limiting internal access to personal data to personnel with a legitimate operational need;
• Regular security assessments and penetration testing by qualified third-party security professionals;
• Two-factor authentication available to all registered bodabet accounts as an additional layer of protection.

While bodabet takes data security seriously, no online platform can guarantee absolute security. In the event of a data breach affecting your personal data, bodabet will notify you and any relevant regulatory authorities in accordance with our legal obligations.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bodabet:

• Right of access: You may request a copy of the personal data bodabet holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to restrict processing: You may request that we limit how we process your data in certain circumstances;
• Right to data portability: You may request a copy of certain personal data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal;
• Right to object: You may object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the bodabet support team via live chat or by email at [email protected]. bodabet will respond to all data rights requests within 30 calendar days. We may require identity verification before processing your request.

10. Children & Minors

If bodabet discovers that personal data has been collected from a person under 21 without parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor may have used the Platform, please contact our support team immediately via live chat so that we can investigate and take appropriate action.

11. Third-Party Links

The bodabet Platform does not contain links to external third-party websites for promotional or advertising purposes. Where links to third-party service documentation (such as payment provider terms) are referenced, bodabet is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.

12. Policy Updates

bodabet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where an update is material, we will provide prominent notice on the Platform and, where appropriate, via email to your registered address. The date of the most recent revision is displayed at the top of this Policy. Continued use of the Platform following the publication of an updated Policy constitutes your acknowledgement of the changes.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or bodabet's data processing practices, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform — fastest response channel.
• Email: [email protected]

bodabet is committed to resolving all privacy-related queries promptly and transparently. Our support team includes personnel trained in data protection matters who can handle sensitive queries appropriately.